Cancellations
To cancel an order, send us a support request. After an order has been manufactured, it cannot be canceled.
Updating an Order
Orders cannot be changed after they are placed. If you ordered the incorrect title or the wrong quantity of items, or if you want to use a different credit card, contact us to cancel your order. (Orders can only be canceled before the items have been manufactured.)
After canceling your order, remember to place a new order with the updated title, quantity, or payment information.
Shipping
Before confirming a purchase, you'll choose a shipping speed for your order, which includes shipping prices and estimated delivery dates. Production timelines may vary from order to order.
Expedited shipping options may not be available at the time of your purchase, or may be limited due to your shipping destination. UPS and FedEx do not ship to P.O. boxes.
We will send a shipment confirmation to the e-mail address in your account. This e-mail contains your order's details, along with the shipping method for your order. If your order was assigned a tracking number, this number will show within the View My Purchases section of your account.
We don't ship to certain countries.If we don't ship to your address, you will be notified after entering your shipping address.
Shipping and handling rates vary based on:
Shipping rates are subject to change without notice based on carrier rate fluctuations.
Lost Orders
If you think your order may have been lost, first please check the email confirmation receipt to see if your order was assigned a tracking number. If a tracking number has been provided, visit the appropriate carrier's website for additional information.
Please allow 24 hours from the receipt of your shipment confirmation before checking your tracking number.
If you have checked with USPS, FedEx, or UPS and have found no record of your order after 24 hours, please contact customer support.
Returns
Books, CDs, and DVDs may not be returned after purchase; however, we will replace defective or damaged merchandise.
Replacements
You may request a replacement for your purchase within 30 days of the order ship date for either of the following two reasons:
For large bulk orders, we may ask that you return a few samples of the defective items, rather than the entire order. For book orders with more than 20 units, we may ask that you return the covers for all books before the replacement order is produced.
We don't accept returns for any reason other than those listed above.
Service Refunds
Most services are non-refundable upon purchase and/or fulfillment; specific service terms may be listed on individual service pages.
To cancel an order, send us a support request. After an order has been manufactured, it cannot be canceled.
Updating an Order
Orders cannot be changed after they are placed. If you ordered the incorrect title or the wrong quantity of items, or if you want to use a different credit card, contact us to cancel your order. (Orders can only be canceled before the items have been manufactured.)
After canceling your order, remember to place a new order with the updated title, quantity, or payment information.
Shipping
Before confirming a purchase, you'll choose a shipping speed for your order, which includes shipping prices and estimated delivery dates. Production timelines may vary from order to order.
Expedited shipping options may not be available at the time of your purchase, or may be limited due to your shipping destination. UPS and FedEx do not ship to P.O. boxes.
We will send a shipment confirmation to the e-mail address in your account. This e-mail contains your order's details, along with the shipping method for your order. If your order was assigned a tracking number, this number will show within the View My Purchases section of your account.
We don't ship to certain countries.If we don't ship to your address, you will be notified after entering your shipping address.
Shipping and handling rates vary based on:
- Destination
- Package weight
- Shipping speed
Shipping rates are subject to change without notice based on carrier rate fluctuations.
Lost Orders
If you think your order may have been lost, first please check the email confirmation receipt to see if your order was assigned a tracking number. If a tracking number has been provided, visit the appropriate carrier's website for additional information.
Please allow 24 hours from the receipt of your shipment confirmation before checking your tracking number.
If you have checked with USPS, FedEx, or UPS and have found no record of your order after 24 hours, please contact customer support.
Returns
Books, CDs, and DVDs may not be returned after purchase; however, we will replace defective or damaged merchandise.
Replacements
You may request a replacement for your purchase within 30 days of the order ship date for either of the following two reasons:
- We sent the wrong item
- The item received is defective (including damaged in transit, disc compatibility issue, or product defect)
For large bulk orders, we may ask that you return a few samples of the defective items, rather than the entire order. For book orders with more than 20 units, we may ask that you return the covers for all books before the replacement order is produced.
We don't accept returns for any reason other than those listed above.
Service Refunds
Most services are non-refundable upon purchase and/or fulfillment; specific service terms may be listed on individual service pages.